Nationwide Shipping

• ✅ Free delivery across Pakistan
• 🚚 Standard delivery time: 3–5 working days
• ⏳ Timelines may vary during peak seasons or unforeseen circumstances

⚠️ Important Notes

• Delivery times are estimates, not guaranteed
• We will notify you promptly in case of unexpected delays

🌍 International Shipping

• ✈️ Shipped via DHL
• 📅 Estimated delivery: 8–10 working days (location dependent)
• 💰 Charges based on weight & destination (paid by customer)
• 📑 Customs duties, VAT, or import taxes are the customer’s responsibility

At Mashrib, customer satisfaction is our priority. If you receive a defective or incorrect product, please contact us via WhatsApp or email within 15 days of delivery. We will guide you through the return or exchange process.

✅ Criteria

• Products can be returned/exchanged within 15 days of receiving your order
• Items must be unused, with all original tags & packaging
• ⚠️ Sale items are not eligible for return/exchange
• Slight color variations may occur due to lighting or screens — returns not accepted for this reason
• 🚫 Returns for wrong size ordered are not accepted
• 🌍 Customers pay return/exchange shipping for international orders
• 💳 No cash refunds — approved refunds via bank transfer only

🛑 Order Cancellation

Customers may cancel orders before processing. Once processed, the return/exchange policy applies.

We may cancel any order due to:

• ❌ Out of stock
• 💲 Pricing errors
• 🔍 Quality control rejections
• 💳 Payment issues (e.g., declined card)